Shopping made easy

easily available via telephone or email

Do you require detailed information on one of our products, would you like to place an order or inquire about an existing order? Our customer service is available on weekdays from 10 a.m. to 5 p.m. at +49 (0)22 8 96 96 895.

If you are calling outside office hours of if all lines should be occupied you can leave your name, your telephone and customer number and we will call you back as soon as possible. In addition, you can contact our support via email. Your enquiry will usually be answered within one day.

low shipping rates

We make all efforts to find the ideal balance between a prompt delivery and appropriately low shipping costs. In addition, the full charges only apply to the first item in your shopping cart. For each additional item you will receive a rather sizeable discount on our shipping fees. Please visit our shipping conditions for detailed information.

returns made easy

To ensure our customers? satisfaction to the full extend, we guarantee a right of withdrawal that exceeds legal requirements by far. In case the delivered product does not meet your expectations or simply does not match your furnishing, you have the option to return it within three weeks without giving reasons. You may choose either another product to be delivered in its place or to receive immediate reimbursement. More information is provided in our terms & conditions.

advance orders pay off

Being Europe?s largest vendor of premium modern rugs gives us a keen sense of current trends and styles concerning fashion for floors. We are more than happy to share this advantage with our customers. That is why we picked some exclusive items of our future product line and made them available for preorder.

As soon as the article is released, your order will be treated preferentially to make sure that you are one of the first to benefit from the latest trends. And it is most definitely worth the wait as we grant our customers an additional discount on all items that are ordered in advance. All articles available for preorder are marked accordingly in our shop.

our service for those in a hurry

To provide our customers with the widest range possible to choose from, we order many rugs exclusively from suppliers and manufacturers all around the world. That is why it might at times take a little while before your article is available.

For those who cannot afford to wait we provide a special service. It is entirely up to you if you would rather wait a little longer and have the advantage of an exceptionally low price, or prefer to pay the full price and have your order shipped immediately from an exclusively reserved stock.

made-to-order rugs

Is your favored rug not available in a convenient size? That?s no problem at all! Many items showcased in our online shop are available for customization to perfectly fit your individual requirements. Give us a call or send us a message to learn about our terms & conditions.